Privacy Policy

Last updated: August 3, 2026

This Privacy Policy explains how House of Wellness ("we," "us," "our") collects, uses, and protects information when you interact with our WhatsApp chatbot ("the Service") at +92 3355555469.

1. Information We Collect

When you message us on WhatsApp, we may collect:

  • Your WhatsApp phone number
  • Your name, as provided by you or associated with your WhatsApp profile
  • Chat messages and conversation history you exchange with our chatbot or staff
  • Appointment and booking details you share (e.g. preferred dates/times, service requested)
  • Health-related information you choose to share in the course of conversation (e.g. symptoms, reason for visit, relevant medical context)

We only collect what you send us directly through the chat — we do not access any other data on your device or WhatsApp account.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries and provide customer support
  • Schedule, confirm, or manage appointments
  • Improve and personalize our chatbot's responses
  • Maintain records of patient communication for continuity of care
  • Comply with applicable legal and regulatory obligations

We do not sell your information to third parties.

3. How We Store and Protect Your Information

  • Conversation data is stored securely on our systems and is accessible only to authorized staff.
  • We apply reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse.
  • Health-related information you share is treated as sensitive and handled with additional care, consistent with our confidentiality obligations as a healthcare/wellness provider.

4. Data Sharing

We may share information only:

  • With staff or practitioners directly involved in responding to your inquiry or providing care
  • With service providers who help us operate the chatbot (e.g. our messaging platform provider, WhatsApp/Meta, as required to deliver the Service), bound by their own confidentiality and data protection terms
  • Where required by law or to protect the rights, safety, or property of our patients or business

5. Your Choices

  • You may stop the conversation at any time by simply not replying.
  • You may request that we delete your conversation history by contacting us at houseofwellnesspk@gmail.com.
  • You may ask us what information we hold about you at any time.

6. Data Retention

We retain conversation records for as long as necessary to provide the Service, maintain patient records, and meet legal or regulatory requirements, after which they are securely deleted or anonymized.

7. Children's Privacy

This Service is not directed at children under 13, and we do not knowingly collect information from them through the chatbot.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

House of Wellness
3rd Floor, 8th Plaza, Sector A, Jinnah Boulevard GT Road, DHA Phase II, Islamabad, 44000
houseofwellnesspk@gmail.com
+92 3355555469